Switch to Automated Meter Reading is Under Way

The Switch to Automated Meter Reading is Under Way

Volunteer Energy Cooperative’s four-year project to automate meter reading has begun and crews are currently working to change out customers' meters.

Automated meter reading (AMR) will allow VEC to collect customers’ usage information accurately, efficiently, and economically. In addition to drastically reducing incorrect meter readings, the AMR system will also allow VEC to pinpoint customer-use patterns and enhance load management.

VEC customers will experience a 10- to 30-second power outage when crews install the new automated meters. Crews will be performing these switches between the hours of 8 a.m. to 5 p.m., Monday through Friday. VEC’s Interactive Voice Response system will make automated calls to notify customers in advance of when work is being performed in your area.

The momentary outages may require customers to reset clocks and other automatic timing devices and if a customer is working on a computer when the outage takes place, any unsaved data may be lost. VEC officials encourage computer users to save their data often during this transition to automated meter reading.

Below are answers to some frequently asked questions about AMR:

What is AMR?

AMR is the acronym for Automated Meter Reading. It will give VEC the ability to obtain meter readings without having to physically visit and manually read a customer’s meter.

Why is VEC switching to automated Meter Reading?

1) Reduces the need for estimated meter reads; 
2) Improves meter reading accuracy; 
3) Is more convenient in instances where customers must provide access to meters; 
4) Mean one less reason VEC needs to enter a customer’s property. For VEC the AMR system is more efficient, more flexible, and more cost effective; and 
5) Currently, VEC meter readers drive about 190,000 miles per year. Once the AMR system is fully implemented, these miles can be greatly reduced. That saves money for VEC and for VEC customers and it’s good for the environment. 

How does AMR technology work?

VEC will be installing communications technology that allows data to be sent back and forth between the meter and VEC offices. Meter data travels to a substation on existing electrical distribution lines. At the substation the data then travels via communications lines, where the meter data is then integrated with VEC’s customer information and billing systems and other applications.

What are the physical components installed for AMR to work?

The AMR system consists of three main components.

1) Meters – Each existing meter will be replaced with a new AMR enhanced meter that contains an integrated AMR transponder. 
2) Substation Equipment – AMR substation communications equipment is being installed in our substations. 
3) Computer System – An AMR data server has been installed in the Corporate Office in Decatur. 

What does the AMR meter look like?

The meter’s exterior appearance is like a typical electronic meter. The only difference is that an AMR transponder is installed inside the meter.

What’s the timeline for AMR technology at VEC?

This is a four-year project beginning in 2006.

Can the AMR meter interfere with my home security system, garage door opener, pacemaker, computer, radio, TV or other electronic equipment?

No. The AMR technology operates at a special low-power frequency and should not intere with any electronic equipment.

How is the AMR device in my meter powered?

The AMR device is powered by electricity from the utility side of the meter. The meter does not record the electricity used to operate the AMR unit. You will not be charged for the electricity used to power the AMR unit.

Will I still be able to read my meter myself?

Yes. However the meters will have a digital display of numbers rather than the familiar dials.

Will a meter reader still visit my property if I have an AMR device?

A meter reader still may continue to read your meter initially for operational efficiencies. In addition, future periodic visits may be required by other VEC personnel to perform service connections/disconnections and varies maintenance tasks. In addition, spot checks of meter readings will be conducted from time to time to verify that the equipment is working correctly.

Is my account information secure?

Yes, only meter readings and meter or module numbers are transmitted. Personal customer information will not be transmitted.

Does someone need to come to my home to change the meter?

Yes. During the four years of implementation, all meters will be exchanged with those that have AMR capabilities.

Will my power go out when my meter is changed?

Yes. You will experience a 10 to 30-second power outage.

Will I be notified before the switch?

Yes. VEC is making automated calls to customers to advise them of when work is being done in their area. These calls will be made to the phone number listed on the account of affected customers.  It is important that you verify that VEC has your correct phone number on file so that we can notify you of these meter changes and other important VEC information.  If you are unsure of whether we have your correct phone number, please call.  We can verify it for you.

Do I need to be home when my meter is switched?

No.

How will I know the person at my home is a VEC employee?

VEC crews will carry VEC identification. In addition, their vehicles may be identified by the VEC logo. If you ever have any question about the identity of someone who claims to be working for VEC, please call your local VEC Customer Service Center.

Will I notice a change in my service after AMR is installed?

The only significant change to your electric service will be that meter readers will not need to visit your property to collect meter readings. Service personnel may visit periodically to confirm proper operation or perform maintenance.