Report an Outage

How do I report a power outage?

The VEC phone number can be found in your telephone book, on this web site, and on the back of your monthly billing statement. VEC cannot accept outage reports through our website or via email.

VEC uses the Outage Management System, a system that allows your outage to be automatically recorded so that crews can be dispatched more efficiently. 

When you call your VEC office, the Outage Management System attempts to look up your account matching the phone number you are calling from and the number that is listed in our records.  If a match cannot be found, you will be prompted to enter additional information such as a phone number or account number.  The system will make every attempt to record your outage automatically before it sends your call to be personally answered.  Please be assured that the most efficient method of reporting an outage is being used.

The VEC area covers all or parts of 17 counties.  During times of widespread outages, please keep in mind that phone lines may be busy.  We ask your patience; we are doing everything possible to ensure that outage information is being dispatched to crews.

VEC phone numbers:

Benton - 423-338-2569

Byrdstown - 931-864-3732

Cleveland - 423-476-6571

Crossville - 931-484-3527

Decatur - 423-334-5721

Georgetown (Hamilton County) - 423-344-8382

Jamestown - 931-879-5853

Monterey - 931-839-2217

Spring City - 423-365-5220

If you have difficulty getting through on any of these lines, you can use the following number from anywhere within Tennessee:

1-800-362-9684

 

Having problems accessing your account? Just ASK VEC.